PRIVACY POLICY STATEMENT

PRIVACY POLICY STATEMENT

Xetrocube is committed to protecting the privacy and security of all clients engaging with our Cyber Security and IT Infrastructure services. We collect only the information necessary to deliver, manage, and improve our solutions, and we ensure that all data shared with us is handled with strict confidentiality. We never share, sell, or disclose your personal or business information to any third party unless legally required or explicitly permitted by you.

INFORMATION COLLECTION

We collect client information through secure channels, including emails, phone calls, our contact forms, and service request submissions. The information we collect typically includes, but is not limited to:

• Personal Details: Name, company name, job title, business address, email, and contact number.
• Technical Data: IP address, device type, browser type and version, operating system, network identifiers, and timestamps of visits.
• Service Data: Network architecture details, system configurations, device inventories, firewall and server specifications, and other IT infrastructure details necessary for service deployment, maintenance, and monitoring.
• Security Logs: For clients using our cybersecurity monitoring or SIEM services, we may collect and process system logs, alerts, and event data to detect, prevent, or mitigate cyber threats.
• Feedback Data: Opinions, complaints, and satisfaction responses that help us improve our services.

All collected data is securely stored and encrypted to prevent unauthorized access.

USAGE OF COLLECTED INFORMATION

The information we collect is used to:

• Deliver, configure, and support cybersecurity and IT infrastructure services.
• Identify vulnerabilities and ensure network security during firewall deployment, SIEM setup, and server migration.
• Communicate with clients about project progress, updates, and technical assistance.
• Process billing, invoicing, and payment securely.
• Send service-related notifications, updates, and important alerts about potential security risks.
• Improve internal operations, develop new features, and enhance service reliability.

We may also use aggregated and anonymized data for research, analysis, and to strengthen our security protocols.

PRIVACY OF PAYMENTS

All financial transactions made through our platforms or payment processors are protected with SSL encryption and follow global security standards. We do not store credit card or payment details on our servers. Your billing information is used solely for payment processing and accounting purposes.

CONFIDENTIALITY

We understand the sensitivity of the data we handle, especially in cybersecurity and IT infrastructure environments. All client data — including network details, server credentials, and system configurations — is treated as strictly confidential. Access to this data is restricted to authorized Xetrocube personnel directly involved in service delivery. We implement robust physical, technical, and administrative safeguards to prevent data breaches, unauthorized access, and misuse of information.

DATA SECURITY

To protect your information, Xetrocube employs advanced cybersecurity measures, including:

• Firewalls and intrusion detection systems
• Encryption protocols
• Secure access controls and multi-factor authentication
• Continuous security monitoring and vulnerability assessments

These measures ensure that your information remains secure at every stage — from collection to deletion.

AMENDMENTS

Xetrocube may update this Privacy Policy periodically to align with evolving cybersecurity standards and data protection regulations. Any amendments will be communicated through our website along with their effective date.

CONDITIONS OF INFORMATION DISCLOSURE

We do not disclose personal or technical data unless required by law, regulation, or court order. Disclosure may also occur in limited cases to protect the rights, safety, or property of Xetrocube or our clients, or to prevent fraud or cyber threats.

CONTACT US

If you have any questions, concerns, or requests regarding our privacy policy or data handling practices, please contact us at:

info@xetrocube.co.uk.